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Hype Cycle - Learn what to expect from Natural Language Technologies
According to Gartner, “Recent advances in artificial intelligence and machine learning have enabled innovative approaches and advances in natural language technologies.” This hype cycle focuses on language technologies that enable natural, human-like communications.
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59% of consumers say that, in a post-COVID-19 world, they care even more than before about customer experience when deciding where to spend their money and what brands to support.
“In face of the COVID-19 pandemic, chatbots have preserved customer service and employee satisfaction for organizations in industries that are greatly affected.” - says Magnus Revang, a former award-winning user experience leader and now a Gartner thought-leader.
It's becoming increasingly evident that chatbots with multilingual capabilities are not only here to stay but will transform the way businesses are done, and NLT will play a crucial role in this journey.
